The Pensions Administration Strategy (PAS) was approved in principle by the Pension Committee in September. We now invite you to take part in an employer consultation to review the changes.
Submit your feedback using our consultation web form
The updated strategy outlines the responsibilities of both the Fund and participating employers, with a focus on improving data quality, service standards, and overall efficiency in pension administration. Your feedback is essential to ensure the strategy is clear, practical, and supports our shared goal of delivering a high-quality service to members.
Download the draft Pensions Administration Strategy 2025 (PDF, 365KB)
The PAS focuses on:
- Simplified and accessible strategy - prioritising user-friendliness and ease of access for all stakeholders.
- Regulatory and stakeholder-driven review - compliant with regulatory requirements and stakeholder expectations.
- Dashboard implementation and process transformation – we’re driving operational changes both internally and with employers, enhancing data visibility and decision-making.
- Defined roles and responsibilities - establishing clear accountability frameworks for the Fund and employers, to foster collaboration and deliver high-quality service outcomes for members.
Key changes to the PAS:
- Updated processes - for starters, leavers, and benefit estimates.
- Revised financial penalties - to align with industry standards and encourage compliance.
- 5-Day SLA for employer query responses - now in place to meet Dashboard regulations.
- Revised Communications Policy – setting expectations for members and employers on how we communicate as a Fund.
Employers are invited to respond to this consultation by 30th January 2026. Please ensure your response is submitted by this date. If no response is received, we will assume acceptance of the revised PAS and its terms. Any feedback received will be considered, but unless explicitly stated otherwise, it will not be treated as a rejection of the PAS.