The Fund’s new Pensions Administration Strategy (PAS) has launched 1 April 2026. The PAS was finalised at the March committee following consultation feedback from our Fund employers.
We would like to thank all employers for taking part in the consultation and those who attended the Pensions Administration Strategy online workshops held by our Employer Relations Team throughout the process.
View or download the Pension Administration Strategy
The updated strategy outlines the responsibilities of both the Fund and participating employers, with a focus on improving data quality, service standards, and overall efficiency in pension administration.
The PAS focuses on:
- Simplified and accessible strategy - prioritising user-friendliness and ease of access for all stakeholders.
- Regulatory and stakeholder-driven review - compliant with regulatory requirements and stakeholder expectations.
- Dashboard implementation and process transformation – we’re driving operational changes both internally and with employers, enhancing data visibility and decision-making.
- Defined roles and responsibilities - establishing clear accountability frameworks for the Fund and employers, to foster collaboration and deliver high-quality service outcomes for members.
Key changes to the PAS:
- Updated processes - for starters, leavers, and benefit estimates.
- Revised financial penalties - to align with industry standards and encourage compliance.
- 5-Day SLA for employer query responses - now in place to meet Dashboard regulations.
- Revised Communications Policy – setting expectations for members and employers on how we communicate as a Fund.