| New starter welcome letter | 80% within 15 working days | Two months from start date. |
| Transfer in quote | 80% within 15 working days | Two months from date of request to provide quote. |
| Transfer in confirmation | 80% within 15 working days | |
| Benefit estimate | 85% within 15 working days | No more than two months from date of request unless there has been a request in the last 12 months. |
| Annual Pension Statement | 95% issued annually (by 31 August) | 31st August each year. |
| Retirement quote | 90% within 20 working days | No more than two months from date of initial notification (from employer or member). |
| Retirement confirmation & payment | 90% within 15 working days | |
| Death acknowledgment | 90% within 5 working days | As soon as possible or no more than two months from initial notification. |
| Death confirmation & payment | 90% within 10 working days | |
| Early leavers with over 2 years service | 80% within 25 working days | No more than two months from date of initial notification (from employer or member). |
| Refund quote | 90% within 10 working days | No more than two months from date of initial notification (from employer or member). |
| Refund confirmation & payment | 90% within 10 working days | |
| Transfer out quote | 80% within 15 working days | No more than three months from the date of request. |
| Transfer out confirmation & payment | 80% within 15 working days | |
| Changes of details | 95% within 5 working days | |
| Divorce quote | 80% within 15 working days | No more than three months from the date of request. |
| Divorce confirmation | 80% within 15 working days | |
| Pension Payments | 100% RTI reporting to HMRC must be completed on or before the pension payment is received. | |
